Global Service Desk Agent @ Winged IT

Job description

Your skills and experiences: -> Minimum 2 years of experience in IT support or service desk (international environment preferred); -> Good knowledge of Microsoft 365, Windows 10/11, Citrix, MS Intune, and Active Directory / Entra ID; -> Experience using ticketing systems such as Jira Service Management or ServiceNow); -> Familiarity with ITSM processes; ITIL Foundation certification is an advantage; -> Strong customer service orientation and communication skills; -> Analytical mindset and atten…