Sales & Service Support Executive, HSR

Job description

1. Back Office Customer Service Management Management and follow-up of Customer Services Manage services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.) Be responsible for the quality of follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, repair requests) Be a real partner to the sales team to optimize and simplify the back-office follow-up of those services Performanc…