Dialler Manager - Pietermaritzburg

EngineeringPietermaritzburg, MsunduziFull-timeMid Level🔗 Adzuna

Job description

Responsibilities: Manage and optimise dialler campaigns and agent capacity Design and execute omnichannel strategies (SMS, WhatsApp, email, voice, AI) Develop and deploy AI agents for contact flows Build real-time dashboards and track performance metrics Lead monthly performance reviews and drive KPI improvements Align contact strategies with compliance and legal requirements Integrate QA and coaching insights into agent performance Control costs by optimising contact efficiency and suppressing…

View full description on Adzuna

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